Frequently asked questions

As an ambassador, you contribute to youth education and talent development. You make theater visits possible for children in Tilburg. In addition, you enjoy exclusive benefits such as priority access to ticket sales and access to exclusive news and updates.

The ambassadorship is valid for 12 months and cannot be terminated prematurely. After 11 months, you will receive an email reminding you to renew your ambassadorship. At that point, you can also change your ambassadorship, for example by terminating it.

Yes, there are three levels: Early Bird, Friend, and Partner. Each level offers unique benefits.

Your ambassador benefits are personal and non-transferable. The discounts and priority ticket sales apply only to you as an ambassador.

Please contact our Ticket Service if you encounter any problems receiving your ambassador discount. We will be happy to help you.

During the presale, which traditionally takes place in May or June, we present part of the new theater and concert season. As an ambassador, you get three days' priority on ticket sales. You will be informed of the exact sales dates in good time. When new additions are made to the season, you will be notified via the newsletter a few days before tickets go on sale, and you will usually have one or more days of priority access.

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Log in to “My Account” on our website to take advantage of your discount and priority. Your account is linked to a single email address.

Are you a friend or partner ambassador? Then you receive a 10% discount on one ticket per performance. You can order additional tickets with priority, but without a discount. The discount does not apply to catering and talent development events, events through external channels, and some performances or concerts at the request of the company or artist.

You are an ambassador for 12 months. Don't worry! You won't miss out on any benefits at the end of the year. After 11 months, you will receive an email reminding you to renew your ambassadorship. At that point, you can also change your ambassadorship, for example, cancel it or adjust the level.

A few days before the performance, you will receive a service email with details about the end time, any intermissions, extras related to the performance, and important information about our building. You can also find news and information about Schouwburg & Concertzaal Tilburg on our website and social media channels. Or sign up for the newsletter to be the first to know about new performances, for example.

The time on your ticket is the start time of the performance. The foyers open one hour before the start. Make sure you are in the auditorium on time, as latecomers will not be admitted.

At Schouwburg & Concertzaal Tilburg, you can pay quickly and easily with your phone, debit card, or smartwatch—in short, with your debit card or contactless payment.

Latecomers are generally not admitted to the venue because it disturbs the artist and other visitors. So make sure you arrive on time! If you arrive late, you will not be entitled to a refund on your ticket.

Yes, you may bring your drink into the venue.

Schouwburg & Concertzaal Tilburg is located on Schouwburgring. The artists' entrance is located at Louis Bouwmeesterplein 1.

There are three paid parking garages within walking distance of Schouwburg & Concertzaal Tilburg: Parkeergarage Schouwburg, Parkeergarage Koningsplein, and Parkeergarage Emmapassage.

Yes, due to measures to reduce car traffic in Tilburg city center, the traffic situation towards Schouwburgring has been adjusted. This may cause extra congestion, so plan your journey carefully. It may also be extra busy due to late-night shopping on Thursdays and Sunday shopping.

You can calculate your CO2 emissions using a tool and contribute to one of Trees For All's certified forest projects.

You can easily order tickets via our website, at the box office, or through our staff. This can be done by phone at +31 (0)13-5432 220 from Tuesday to Friday between 12:00 and 17:00. On performance days, the Ticket Service desk is open from 16:00 until the start of the show.

No, it's not mandatory! But with an account, you can always find your tickets, easily save your favorites, and have one place where you can find your theater credit.

No, you don't need to print your tickets. We can scan your ticket(s) from your mobile phone.

You will receive your e-tickets by email as standard. It is also possible to receive your tickets physically if you prefer. Please contact our box office for more information.

Schouwburg & Concertzaal Tilburg offers a special last-minute youth price for everyone up to the age of 26 and students. From 48 hours before the start of (non-sold-out) performances and concerts, tickets can be purchased via our website for €13.50, which includes a drink.

The special youth price will appear online on the performance page 48 hours before the start of the performance. Reserve your ticket and bring valid ID, student card, or CJP card with you to the performance.

When you purchase tickets for one of our performances or concerts, you will almost always pay a service charge. The amount of this charge may vary per performance, but it is always included in the ticket price. The standard service charge is €4; this includes one drink, cloakroom service, and administration costs. If there is no intermission, you will receive your drink after the performance.

Yes, you can! With the Podiumpas, you can attend all performances and concerts from our regular program. Of course, seats must be available. You can make a reservation by phone 30 days before the performance or concert, or you can send an email to ticketservice@schouwburgconcertzaaltilburg.nl. On the day of the performance, you can pick up your ticket at the box office with your Podium Pass. Unfortunately, it is not yet possible to order online with the Podium Pass. If a performance or concert cannot be attended with the Podium Pass, we will mention this on the performance page.

Do you have a discount code? You can redeem it by using the Use promotional code option, located below the Select your tickets field. Discounted tickets will only be visible once the promotional or discount code has been entered. Once you have made your selection and activated any discounts, confirm your choice by clicking Next.

Do you have a gift voucher or digital credit from Schouwburg & Concertzaal Tilburg? Then click on ‘Use Schouwburg & Concertzaal Tilburg voucher’ when purchasing your tickets.

When the performance or concert takes place in the Schouwburg (theater) or Concertzaal (concert hall), you can select your preferred seats on the seating plan when purchasing your tickets. All white seats are available for sale. Your selected seat(s) will be marked in red. If you click through the seating plan with your left mouse button, the seats will change with you. This makes it easy to order your preferred seats.

Map Schouwburg (standard)
Map Concertzaal (standard)

A number of wheelchair spaces are available in all our venues. These cannot be reserved via our website. If you would like to make use of one of these spaces, please contact the box office.

If you have cancellation insurance with your ticket, you must cancel before the start of the performance or concert.

Yes, there are special wheelchair spaces available in our venues. Tickets for these spaces can be reserved by contacting box office.

You can easily change your contact details by logging into ‘My Account’ on our website and updating your details there.

If you have lost your login details, you can submit a request to reset your password via the website. You will then receive an email with instructions on how to create a new password.